My Lazy Boy Signature Spa has been out not working and heating for 5 months now. The place that sold us the spa says yes its under warranty and they've been approved to get it fixed and have ordered parts.
But, they keep saying the parts are stuck in Canada and there having problems getting them thru Customs. I'm really distraught for the amount of $$$$ that was spent and my spa not working for 5 months now and its getting winter and now i'm worried that freezing temperatures will bust the pipes on the spa since their is no heat. The name of the Company where the Hot Tub was purchased was Time Machine Hot Tubs out of Tyler Texas (903) 405-3477. The person i've been dealing with is Marc Easley Service and Parts Manager.
I'm really not a happy customer with this Hot Tub.
I just want the problem fixed like I was promised as agreed about the warranty. Brandon
Reason of review: Warranty issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Not having tub fixed under warranty claim.